Participants in Promoting Excellence Through Customer Service

Maintaining a high level of service is a goal emphasized to Toyota dealers that choose to participate in the Toyota Executive Delivery (TED) program. Toyota Fleet's vision is to ensure that this goal is continuously met by promoting excellence through customer satisfaction.

Toyota Motor Sales Fleet Department offers all the Toyota Dealers the opportunity to participate in the Toyota Fleet Program. The Toyota Fleet program offers product availability to dealers who have qualified fleet customers. In addition to the ability to sell additional product, dealers participate in the Toyota Executive/ Courtesy Delivery (TED) program for commercial, government and livery sales.

TOYOTA FLEET

This website is for TOYOTA Dealers.
Following are explanations of the TED program
from the TOYOTA FLEET team.

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TOYOTA EXECUTIVE DELIVERY
PROGRAM OVERVIEW

The Toyota Executive Delivery (TED) program is a new philosophy aimed at sustaining customer satisfaction, with participation exclusive to Toyota dealers that demonstrate a high standard of professionalism and integrity in customer service and are willing to commit to the requirements of the Toyota Executive Delivery program.

The all-new Toyota Executive Delivery program includes Toyota dealers, formerly known as ''fleet minded'' dealers, that were invited to participate in the program based on their performance and recommendations made by commercial fleet accounts and our regional offices.

Please visit  fleet.toyota.com  for more information regarding the Toyota Executive Delivery program. The site includes a list of TED dealers, which are also identified on our online ordering system as the premiere dealers of choice for your order and delivery needs.

The Toyota Executive Delivery program was developed with our Commercial Fleet customers in mind and the understanding that they have high expectations of Toyota. Toyota Fleet realizes that our customers prefer long-term relationships with professional Toyota Fleet dealers across the country who work to ensure that their clients' drivers receive the highest levels of service. Communication between all participants is key in achieving these goals.

TOYOTA EXECUTIVE DELIVERY
KEY PARTICIPANTS

The key participants of the TED program include the (1) Corporate Client, (2) Commercial Leasing Company, (3) Selling Dealership and the (4) Toyota Executive Delivery Dealership. In order for the delivery process to be successful, and to achieve optimum levels of customer satisfaction, continuous communication among all the participants is required.

Corporate Client

  • Drives car/truck provided to them by company as a company vehicle
  • Vehicle chosen from a selector list

Fleet Management Company

  • Provides analysis, vehicle specs, financing and life cycle cost information to Corporate Client
  • Places order through a Selling Toyota Dealership

Selling Dealership

(designated by account)
  • Orders vehicles for commercial accounts

Toyota Executive Delivery Dealership

  • Delivers vehicle to Fleet Driver
  • Solidifies impression to Fleet Driver that Toyota has quality vehicles, dealerships and Toyota support through a quality delivery experience

Corporate Client Driver

  • Satisfied customer

TOYOTA EXECUTIVE DELIVERY
FLEET MANAGEMENT

FMCs = Fleet Management Companies
CLCs = Commercial Leasing Companies

To help ensure good communication with delivering dealers, many CLCs and FMCs have developed delivery packets that contain all the information required to title, license and deliver a vehicle properly. Toyota Fleet understands that CLCs and FMCs, just like Toyota Executive Delivery dealerships, want to ensure that every driver is treated properly.

Although they have direct contact with their client at the corporate offices and are, therefore, somewhat able to ''control'' the level of customer satisfaction, the only way CLCs and FMCs can ensure that their clients' drivers get the best professional customer service possible is to ''work harmoniously, especially at the time of delivery, with individual Toyota Executive Delivery dealerships.'' Communication is key in every aspect of the process.

TOYOTA EXECUTIVE DELIVERY
DEALERSHIP COMMITMENT

As key participants of this program, Toyota Executive Delivery dealers will agree to:
  1. Perform standard courtesy delivery of vehicles as outlined below:
    • Check-in and inspection of vehicle for damage (repair if necessary)
    • Provide title and license service (except Colorado and Mississippi)
    • Clean and wash Fleet vehicle(s) prior to delivery
    • Provide a rewarding delivery experience to the drivers of a corporate account
    • Provide short-term storage for vehicle being replaced
  2. Appoint a dealership contact to coordinate deliveries
  3. Limit the delivery fee charged to the selling dealer(s) or lease management company(ies) to an amount not more than $350.00 per vehicle (effective Jan. 1, 2019)
  4. Acknowledge and abide by the guidelines set forth in the Toyota Executive Delivery Program Guide

DEALER ENROLLMENT

Are you a non-TED Toyota dealer interested in Fleet Sales or Fleet deliveries? Click the links to get details about the TED program, meet Toyota Fleet national and regional managers, get enrollment instructions, see current vehicle offers, and other details from Toyota Motor North America.

TED WEBSITE
fleet.toyota.com ↗
FLEET TEAMS
CORPORATE ↗
HOW TO ENROLL
A DEALERSHIP ↗

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